Help

Here you will find answers to some questions that you might have when using the registry.

I had to temporarily interrupt my registration. When I wanted to continue, I had to type in my password. Why?

For security reasons, you are logged out automatically if your account has been idle for two hours, i.e. if you have not clicked on a link or button or typed in any text. After you type in your password as requested, in most cases you should be back on the page you were on before you were logged out. If not, you can click through to the desired page via the navigation bar on the left. If at the time you were automatically logged out you had made changes in a form without clicking the “Save” button, you will have to make these changes again.

I have forgotten my password. What should I do?

If you forget your password, please follow the instructions on the “Forgot password” page.


If you have further questions about Patient Registries, please view the Frequently Asked Questions – Patient Registries section of the TREAT-NMD website.