Contact us 

If you have a question that we have not answered to your satisfaction on our information or help pages, if you want to give us any feedback, or if you would like to receive the paper registration form to fill in, you can contact us directly – preferably by sending us an e-mail to the following address:

If you have already registered, please write to us from the e-mail address you gave us, if possible. Otherwise, for security reasons, we may only be able to give you general information. If the question you are contacting us about concerns a particular patient, please provide the full name and date of birth of the patient.

You can also contact us by telephone on the following number: 

   0191 241 8640


Please be aware that for security reasons we might only be able to give you general information over the phone. If necessary, we might ask to call you back on one of the telephone numbers that you gave us at registration. This is one way we can ensure that we only disclose personal information to people authorised to hear it.